Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we cannot accept returns on whole bean or ground coffee; however, we are committed to ensuring you love every brew and will resolve any issues with equipment or apparel.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Review Eligibility

  Our team will verify if the item is a non-perishable product, such as brewing gear or merchandise, which must be in its original, unused packaging.

• 3.
  Ship Your Item

  Once approved, securely package your item and use the provided return shipping label to send the package back to our roasting facility.

• 4.
  Refund Processing

  After receiving and inspecting your return, we will issue a refund to your original payment method or provide store credit within 5-7 business days.